Planning
Based on activity forecasts, demand measures, service level guidelines, labor law and habits, and company rules, rosters are generated and workers are scheduled.
The management of the workforce is often still handled using spreadsheet programs. This often results in expensive overtime, non-productive idle times, high fluctuation rates, poor customer service and opportunity costs being incurred.
By using a software solution for demand-oriented workforce management, planners can optimize staffing by creating schedules that at all times conform to the requirements. At the same time, a workforce management solution helps users to observe all relevant legislations, local agreements and the contracts of individual employees, including work-life balance guidelines.